FAQ's

Pricing & Product
 

Who can buy from Zinc Home? 

We are delighted to supply our collections to trade customers only.  We have our ranges stocked at retailers across the UK. We don't offer exclusivity for postcode areas however, stockists will be managed on a case by case basis and we always endeavour to avoid stocking businesses with the same products that are in close proximity of each other. 

 

How can I see your prices?

To see our prices, you must be a registered business. We do not deliver to residential addresses.  Once you have registered, you will receive a confirmation email and we will contact you to confirm your company details. It can take us time while we check your details provided, so please be patient!

We will issue you with a PIN no to allow you to look around.  If our collections are suitable for you, we will allocate you login details.

If you have already registered with us, please log in to our website using your PIN NO, username and password.
 

What is the minimum order value?

First order is £700 ex VAT thereafter:

£300 - £700 ex VAT – Carriage £45

£701 and over ex VAT – Carriage Paid

NOTE WE DO NOT DELIVER TO RESIDENTIAL ADDRESSES.
 

Do your prices include VAT?

Our prices are shown exclusive of VAT. The current VAT rate is 20%.

 

How are your items priced? What is the pack sizes?

Due to the set-up of our warehouse, all items have their own minimum quantity, and orders must be placed in multiples of each specific pack size.
 

Some of our products are available as individual items sold in 1 pack. Other items are in a pack size which is clearly shown on the site.  We aim to keep the pack sizes as small as possible.
 

About My Order
 

How do I place an order?

Registered users can place an order online as long as the minimum order value is reached.  A confirmation email will then be sent to you and your order will begin the process of being checked.

Once the order is checked we will issue an Invoice for payment/or Credit terms depending on our agreement with you.
 

How long are items kept in my basket for?

Any items placed in your basket will not be removed, but please be aware that stock is not allocated to you until you complete your order. To make sure the stock you want doesn’t sell out, complete your order as soon as you can!
 

 

What happens if a product I have ordered is not in stock?

If an item is not in stock, then we will advise you when it is available again as our ranges are fast moving.
 

When will I receive my order?

Once your order has been processed and paid for, we will arrange packing and delivery. We aim to deliver your goods within 14/21 days.
 

I want to amend my order. Can I do this once my order has been placed?

At the moment it is not possible to do this via our website, but please give us a call with your sales order confirmation number and we will try our hardest to update your order as soon as we can.
 

My goods have arrived damaged. How do I return them?

We ask our customers to open and check all items within 48 hours of receiving the goods, with any damages being photographed and emailed to our office.  this will allow us to ascertain the nature of the damage. All damages and discrepancies must be reported within 48 hours and we would ask that all packaging is kept for collection purposes. You must also check the boxes at the time of delivery and advise of any damage caused by transport.
 

I have received my order but no longer want some of my items. Can I return them?

Unfortunately, we do not allow returns of unwanted items.

Website Navigation:
 

How do I choose:

There are many beautiful items to choose from and to make your shopping experience easier, you can choose to browse products by themes. If you need some inspiration, browsing by theme will show you all the wonderful products that we believe would look lovely together.
 

Can I use the images on your website?

We will supply our customers with images of the products that they purchase for online purposes subject to our terms and conditions.  This is at our sole discretion and will be reviewed on a business-to-business basis.
 

Can I use your product descriptions for my own website?

We would prefer that you use your own descriptions and names for your store and website which protects our brand and our customers.